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About Us

Just Plain Lucky

It all started when I was lucky enough to have a rock bounce up and crack the windshield on my brand-new vehicle driving on the interstate. I looked on the back of my insurance card and oddly enough there was a separate customer service number for glass claims only. I called the number and was greeted by a representative who I thought was my insurance carrier. I was able to file a claim and set up a replacement quickly and easily. I was never given an option on where to take my vehicle, I was simply told Safelite was going to my home and replace my windshield. 

The Install

The initial installation took place at my residence and was done in less than 20 minutes. I wasn’t an auto glass expert at that time so I didn’t know to ask about the quality of the glass, the quality of the adhesive being used, or if any moulding needed to be replaced. Because the vehicle was brand new I just assumed I would receive like-for-like parts. Everything looked normal so I signed the documentation and the tech was in and out in less than half an hour. 

My Nightmare Begins

On my first trip after the windshield replacement, I could recall hearing a loud wind noise coming into the cabin. Not a big deal, I called the “glass claims only” phone number on the back of my insurance card and set up an appointment to have it looked at. A different technician from the first arrived days later and in 5 minutes of inspecting, he said the problem was solved. Rinse and Repeat three more times, all 5 warranty appointments were different technicians and none of the five could solve the issue I was having.

I finally called my insurance agent and it was explained to me my insurance carrier utilizes Safelite Solutions, a third-party claims management service that refers to their affiliate, Safelite Auto Glass. I did what most people nowadays do and Google’d Safelite Auto Glass. I was now concerned so I contacted my insurance company directly and wouldn’t you know it, Safelite contacted me again to set up a sixth warranty appointment. 

The Fixer

The sixth technician’s name was Mikel from Safelite and he was very knowledgeable. He told me right away what the issue was and said my vehicle required factory moldings or the wind noise would never be resolved. He came back days later with 5-foot-long moldings from Infiniti, installed them in minutes and we took a test drive. After a short trip on the interstate and a brief conversation about his tenure with Safelite, my nightmare is over, Mikel saved the day! I gave him a tip and thanked him for his knowledge and professionalism. 

People Over Process

It wasn’t but a few short months later I received a knock at the door. It was Mikel and he looked visibly banged up. A couple of days after fixing my issue he was headed home from work and someone ran a stop sign and rolled his van. It was my understanding that he was no longer employed by Safelite and was looking for work. I had just finished up a three-year grind, helping victims of the Deepwater Horizon disaster. I listened to Mikel for several hours talking about his experience and in his opinion how poorly his former company operated. What was extremely concerning to me was the monopolistic behavior I believe was taking place and the lack of disclosure to the insured throughout the process I had recently experienced. After seeing how Mikel was treated after his car accident by his employer I knew it was my calling to once again stand up for those who are undependable.  

Bond was Born

I decided to name the company “Bond” Auto Glass because of the “Bond” I had formed with Mikel. The “Bond” the windshield has to the frame of the vehicle. The “Bond” we would have with our customers knowing we could and would provide the very best customer service in the industry. Since its inception in 2015, Bond Auto Glass has become a shining light of transparency and truth. Providing the highest quality materials possible and the best possible customer service possible. 

10 Years Later…

Despite the constant attacks and attempts to steer customers away, Bond Auto Glass has not only survived but has strived. Bond currently operates in 10 Counties within Central Florida averaging about 400 installs a week and continuously growing. 

Frank V. Monte
Founder
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FAQ's

Frequently Asked Questions

How much does it cost to replace a windshield?
It depends on the make and model of your vehicle. But a full windshield replacement will likely cost anywhere from $300 – $1800 in Florida. But you don’t have to pay a penny out of pocket if you have comprehensive insurance through your auto insurance company. In Florida, you are allowed many free windshield replacements per year! Consequently, you’re insurance company cannot raise your rates or force you to pay a deductible.

First, you will want to contact Bond Auto Glass so we can collect some information about your vehicle. Then we will schedule an appointment to come to your location and replace your windshield.

Here are the steps we take during the windshield replacement process:

  1. Remove the mouldings
  2. Cut out the windshield
  3. Remove any excess Urethane and prepare the pinch weld.
  4. Touch up areas that need primer to prevent future rust.
  5. Apply High-Modulus Urethane (adhesive that BONDS the windshield in place)
  6. Then finally, install new mouldings and reattach the mirror and accessories.

Windshield replacement is especially important for the safety of you and your passengers. If you have a crack or chip in your windshield, it’s important to get it replaced as soon as possible. Otherwise, the damage will only get worse over time.

According to Glass.com, you should replace your windshield when:

  • The glass is tempered, not laminated
  • The crack is longer than one inch
  • The crack or chip is deep enough that it went more than halfway into the windshield.
  • The crack or chip extends to the outside edge of the windshield

 

Be sure to consult with Bond Auto Glass if you need help deciding whether your windshield should be repaired or replaced.

And remember to fix a damaged windshield as soon as possible. A small chip can spread across the windshield if you hit a big pothole, drive on a bumpy road or make an aggressive turn.

Under Florida Statute §627.7288, if you have comprehensive car insurance coverage or combined additional coverage, your windshield is covered. It is in the best interest of the public for motor vehicles to have safe windshields.

Florida has a law that prohibits insurance companies from charging a deductible or raising insurance premiums for windshield glass repair or replacement.

Bond Auto Glass services all makes and models. Whether you have an exotic car, a semi-truck, or a Tesla, we can handle it.

Yes, we offer a lifetime warranty on all windshield replacements.

The simple answer is YES! You shouldn’t feel like your insurance company is bullying you into using a specific contractor to repair or replace your windshield in Florida.

You have the right to choose any contractor you like to repair your windshield. Just make sure to check their reviews. Research contractors in your area to ensure you’re getting the best contractor for the job.

Contact Bond Auto Glass today if you have any questions about the claims process or if you would like to schedule an appointment to get your windshield replaced.

At Bond Auto Glass, we accept all Florida insurance providers. If you are out of state, please contact us because we may also be able to accept your insurance as well.

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